Application note
IoT-Triggered CAFM Work Orders: From Alarm to Closure
Turning sensor alarms into CAFM work orders — the workflow, the integration and the rules that prevent alarm fatigue.
MatrixAI LoRaWAN engineering team · · 5 min read
The workflow
Leak Alert → IoT Platform → CAFM Work Order → Technician → Repair → Closure. The value is not the sensor; it is the speed and accountability of the response.
Integration options
- REST API calls into the CAFM to create work orders
- Webhooks or email-to-ticket intake where APIs are limited
- Asset IDs mapped between IoT platform and CAFM
- Status sync back to the IoT platform when jobs close
Designing alarm rules
- Use delays and hysteresis to avoid nuisance alarms
- Group related alarms per asset
- Set priority by asset criticality
- Escalate if not acknowledged within SLA
What FM teams gain
Faster response, evidence for SLA reporting, fewer client-reported failures and a clear path from time-based PPM to condition-based maintenance.